Customers choose Veloxpay because they know we are fast and they can rely
on
us in the case of an emergency. This ability to move fast also translates to how we work at
Veloxpay.
As a Company, we choose to prioritize speed both in our product and service offering and in our
internal processes. We prioritize being able to make decisions quickly and then execute on that
decision. This translates into things like speed of communication where we prefer picking up the
phone to call instead of sending a message or an email. We believe that this better equips us to
deliver on customers’ needs, respond to changes in the market and seize opportunities before the
competition. We embrace having a Bias for Action that prioritizes taking swift and decisive action,
even in the face of uncertainty, iterating continuously based on feedback along the
way.
In support of this, we encourage everyone at Veloxpay to take Ownership of tasks and
situations by being solution oriented and encourage them to take responsibility for their actions.
We recognize that doing this spurs a sense of pride and accountability for work done and leads to
faster decision-making and more efficient problem-solving.
When combined, a Bias for
Action and Taking Ownership create a culture of speed and agility that keeps us at the cutting edge
of our ecosystem. “Veloxpayers” are encouraged to take risks and make decisions, knowing that they
have the support of their colleagues and leadership to secure faster innovation, rapid growth, and
ultimately, greater success.
We are swift because we prioritize flawless execution. We are able to
guarantee speed as a value proposition because we continue to strive and maintain the highest
standards of quality to not only meet but exceed customer expectations.
Ours is a culture
that insists on putting the right processes and guidelines in place to maximize resources and
generate the best returns. This culture ensures that we eliminate waste, promote efficiency,
streamline processes and find creative solutions to problems. It also means that we are never
satisfied until our customers are, and will strive the hardest, no matter how unconventionally, to
see their needs met. Even after having done that, we obsess about what ways we can be better to make
increased quality our mainstay as a company.
Our promise to make sending money across
continents “as easy as sending a text message”, is driven by both our obsession with maximizing
potential and the need to constantly evolve and adapt. We remain and encourage being open to change
and continuously improving processes and our products to meet customer needs. Striving to be world
class and evolving and adapting are the bedrock of our charge towards creating a culture of quality
at Veloxpay and underscore what we believe guarantees delivery of high-quality products and services
that exceed customer expectations.
In financial services and in life. Trust is the key to great relationships
and great relationships are the key to success. At Veloxpay, we believe in building a strong
relationship with our customers, employees, and other stakeholders based on trust; trust in our
brand promise, and in the safety and security of funds put in our care. We understand that building
a “high-trust” brand transcends just being able to deliver high-quality products and services, it
must also be about building a culture of transparency, empathy, and collaboration.
Did
you know that over 75% of all people who have ever attempted a transaction on Veloxpay continue to
use
us over 3 years later. We have been lucky to build a strong relationship with these folks so that
even when we might fail at our first 2 principles of speed and quality we are always saved by
trust.
Trust means being transparent. Letting your team and the customer know exactly
where things stand. Trust means sticking to your word and doing the things you say you are going to
do. Trust means showing people that you have their back.
We build trust by recognizing
the need to be human and treating customers, employees, and other stakeholders with empathy and
understanding. Our emphasis on being human is best demonstrated in how we strive every day to treat
all stakeholders as more than just numbers or statistics, taking the time to listen to feedback and
understand their needs.
Building on our culture of trust, we recognize that what makes us
truly unique as a Global Company is our Diversity. With a complement of “Veloxpayers” on just about
every continent, ours is a diverse, inclusive and fully dispersed workforce. We are proud of this
diversity and harness this fact as an ingredient in our continued success. We collaborate across
cultures and borders, encouraging open communication, respect and teamwork in the delivery of
exceptional service to our customers. We leverage the diverse perspectives and experiences within
our Company in developing tailored solutions, creating a sense of belonging and providing equal
opportunities to succeed to everyone.